When to Visit the Macon Social Security Office

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The Macon Social Security Office offers a variety of crucial services you should know about when applying for disability benefits.

If you live in Macon, Georgia, the Macon Social Security office will be an important resource for you to access. This office can help when you’re applying for disability benefits, requesting a new Social Security card, seeking survivor benefits, filing for Medicare, or seeking other services related to Social Security.

While normally you may be able to visit in person, there are currently restrictions in place due to the COVID-19 pandemic.

All Social Security field offices are currently closed to the public due to the threat of COVID-19, according to the Social Security Administration. However, you can still contact the Macon office via telephone. 

Macon Social Security Office Information

This office is located on Riverside Drive, between Tom Hill Senior Boulevard and Northside Drive. Here is the information you need to know about this office.

Macon Social Security office contact information:

3530 Riverside Drive

Macon, Georgia 31210

Telephone: 1-888-759-3917 or TTY: 1-478-476-9342

Business Hours (Note: This office remains closed as of August 2020, due to COVID-19.):

Monday 9:00am - 4:00pm

Tuesday 9:00am - 4:00pm

Wednesday 9:00am - 12:00pm

Thursday 9:00am - 4:00pm

Friday 9:00am - 4:00pm

Saturday Closed

Sunday Closed

You can still apply online (information below), by telephone, or by mail.

Applying for Social Security Disability Benefits Online

If you have access to the internet, a convenient and secure way to apply for your benefits is to use the SSA’s official online portal.

You can apply for Social Security disability benefits here.

Aside from offering an online application, the SSA website offers many tools and options to allow you to:

  •       Review your application and manage current benefits.
  •       Apply for disability, retirement, Medicare, or appeal a decision.
  •       Manage your personal information.
  •       Set up or change direct deposit for benefits.
  •       Print proof of your benefits, or your 1099 form.
  •       Find help and answers on a variety of topics.

You can also contact an SSA representative via telephone toll-free at 1-800-772-1213 (TTY 1-800-325-0778) between 8:00 am – 5:30 pm, Monday through Friday.

A Warning about Social Security Fraud

With an increase in non-in-person applications and appeals due to COVID-19, the SSA warns of a risk of potential Social Security fraud.

To avoid fraud, consider the following actions:

  •       Don’t expect the SSA to call randomly without an appointment.
  •       Don’t trust caller ID just because it says it’s the SSA.
  •       Don’t give out personal information to an unexpected caller.
  •       Don’t apply for benefits on unofficial websites (use the SSA or other .gov website only).
  •       Don’t panic. If you think you’ve received a fraudulent call, you can always hang up and call the SSA directly to discuss it with them.

Scheduling a Phone Interview with the Macon Social Security Office

While the Macon office is currently closed, you can schedule a phone interview with them at your earliest convenience. If the office reopens at a later date and you need to schedule an appointment, call ahead. Walk-in appointments can yield lengthy wait times.

You can schedule an interview at: 1-888-759-3917 or TTY: 1-478-476-9342.

You can also call in order to confirm a telephone hearing, request a postponement to wait for an in-person or video hearing, update your records to ensure we have the appropriate telephone number and address, and hear the status for your pending hearing.

To prepare for your interview, you may need to gather some personal documents to proceed with your case.

These documents include:

  • Birth certificate or other proof of birth
  • Proof of U.S. citizenship or lawful alien status if you were not born in the United States
  • U.S. military discharge paper(s) if you had military service before 1968
  • W-2 forms(s) and/or self-employment tax returns for last year
  • More details about your illnesses, injuries or conditions, and your work history
  • Medical evidence already in your possession. This includes medical records, doctors' reports, and recent test results
  • Award letters, pay stubs, settlement agreements or other proof of any temporary or permanent workers' compensation-type benefits you received

The SSA will ask for more information as your case moves forward including your name, date of birth, social security number, citizenship status, past benefits, information about your spouse and children, and information about your employment and income.

They may ask you to fax or e-fax some necessary documents. This will be explained as you discuss your case.

Even if you’ve already applied for benefits, you can still call your local Social Security office in Macon or the SSA to ask questions and determine the next steps of your case.

When to Call a Social Security Attorney

Although the SSA and your local Social Security office are there to help, there are many times that consulting an attorney can maximize your chance of a favorable outcome in your case.

The right attorney will have an expert knowledge and intuition about navigating the SSA’s expectations and the criteria they use to evaluate your eligibility for benefits. They can advocate on your behalf with the SSA, ensure you have all the necessary medical evidence, and prepare you for next steps.

The process can be lengthy, and can involve multiple denials and levels of appeal. An attorney can guide you through the appeals process and represent you during any hearings you might have, including making arguments and presenting evidence on your behalf.

Typically, you don’t pay an attorney’s fee up front for Social Security cases. Instead, your attorney will collect a percentage of your initial backpay if you win your case. This amount is federally restricted to ensure you have access to the legal representation you deserve.

Contact Affleck & Gordon today for a free initial case consultation.

If your Social Security Disability or Supplemental Security Income claim has been denied, or you’re thinking about filing and don’t know where to start, Affleck and Gordon can help. We’ve been helping people in Georgia just like you for over 45 years. Sign up for a free case evaluation here, or call us (404) 990-3945.

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