What to Expect When You Visit the Augusta, Georgia Social Security Office

Orange office

The Social Security Administration (SSA), like many government agencies, can be hard to navigate on your own. Even with the convenience of its online materials and applications, the SSA is a complex, sprawling system, and an endless tangle of rules and policies. It’s easy to get lost in the system and the jargon.

As frustrating as it can be, remember that the SSA is on your side. You shouldn’t hesitate to make an appearance in person to talk face-to-face with a professional about your issue. The Social Security office in Augusta, Georgia, can connect you with staff trained and prepared to help you complete your Social Security task, whether that be applying for benefits, requesting a new Social Security card, attempting to procure survivor benefits, filing a claim for Medicare benefits, pursuing disability benefits, or any one of the array of services available.

If the Social Security office in Augusta is an inconvenient location for you, you can use any of the hundreds of Social Security offices in the state of Georgia

Some tasks might require you to arrange an in-person appointment at the Social Security office. For instance, if you’re changing any information (like your name) on your Social Security card, or if you’re applying for a new Social Security card in a state that does not allow you to do so online, you’ll need to prove your identity in person. Additionally, if you’re seeking to obtain a Social Security card for a newborn who wasn’t born in a hospital setting, you’ll need to visit a Social Security office in person. The same goes for certain applications and appeals, as well. 

Augusta, Georgia location:

115 Robert C Daniel Jr. Parkway

Augusta, GA 30909

(877) 616 2523


Monday and Tuesday 9 AM - 4 PM

Wednesday 9 AM - 12 PM

Thursday and Friday 9AM - 4 PM

At the office:

  • The Social Security office sits behind Best Buy on a street by itself.
  • There is plenty of parking on the sides and in front of the building.
  • Augusta public bus routes 2 and 5 service the Social Security office. The office is bus stop 1591. You can see schedules and routes here.
  • Once inside, check in with the security guard and receive your number from the kiosk. The number of the current appointment will be displayed in the waiting area. When your representative is ready to see you, they will call your number. 
  • If you’re visiting the Social Security office to attend a hearing about a claim you’ve already filed, go to the hearing office.
  • If your wait grows especially long, or if you notice people who arrived later than you are being tended to, check in with the kiosk to make sure you didn’t miss your number being called.
  • Once your number is called, a representative at the window will call you up and talk to you about your case.

The representative you meet with will be prepared to solve your issue or help you take the next step in doing so. They’ll listen as you explain your situation and your goal. Though they will give you their full attention, they are trying to help as many people as possible every day. For your sake and theirs, it’s best to come prepared and set yourself up for success.

Make an appointment in advance

The offices of government agencies can be astoundingly frustrating. Walk-in appointments will almost certainly result in a long wait before you talk to anyone, even if you arrive as soon as the office opens. To make sure you are attended to promptly, call in advance within business hours to set up an appointment with a Social Security representative. On the day of your appointment, make sure you give yourself adequate time to arrive early to the Social Security office.

Complete as much of your task as you can before meeting with a representative

There are other ways to complete your task more efficiently. For instance, if you’re applying for Supplemental Security Income (SSI), you can complete part of that application online. That will shorten the process of speaking with a representative, or allow for more time to discuss your options or next steps. Many tasks may be completed entirely over the phone. 

Arrive with all necessary documents in hand and in order

When you travel to the Social Security office in Augusta, make sure you have any documents you may need to complete your task. Doing so will cut down on time-consuming repeat trips. Depending on what you’re trying to accomplish, these documents might include your Social Security card, your birth certificate, proof of citizenship, a copy of your military record, a copy of your W-2 employment form(s), or last year’s tax returns if you’re self-employed.

In many situations, you may not be able to best represent yourself alone. You may need a disability attorney who knows the complex structure of the SSA. At Affleck and Gordon, we’re passionate about helping our clients. For the past 45 years, we’ve dedicated ourselves to getting our clients what they deserve in regards to their Social Security disability issues, workers' compensation and personal injury cases, VA disability, and more.

You may think you can’t afford a disability attorney, but that is likely untrue. We only receive payment through a percentage of the benefits you are awarded in your case—that is, we only get paid if we win for you. 

Many attorneys charge their clients up front, but we don’t. We’ll evaluate your claim for free, and we’ll treat you with compassion and dignity all the way through the process.

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