What to Expect When you Visit the Atlanta Social Security Office

Social Security Administration

Living in Atlanta, you can complete plenty of benefits tasks online when it comes to your Social Security, but for some tasks, you’ll need to visit one of the many Atlanta Social Security offices. 

It can be intimidating to navigate one of the Atlanta Social Security Administration (SSA) offices, but it doesn’t have to be. Armed with the right information, you can prepare yourself for your visit so that you can make the most of your time. We’ve put together some basics regarding the Atlanta Social Security offices to help you get started. At Affleck and Gordon, we’re more than just a law firm. We’re your partner from the beginning--handling your potential denial, and representing you if your case goes to a hearing. You don’t have to navigate the Atlanta Social Security office alone. We’re here to help.

For all Atlanta SSA offices, the hours are 9:00am-4:00pm Monday through Friday, closed Saturdays and Sundays. Office are also closed on National Holidays. For additional online information, visit the regional page.

About the Atlanta Region:

There are over 20 Social Security offices throughout the Atlanta Metro area who provide in-person or telephone service to clients. In addition, the national telephone service sites (three are located in this region) handle over 57 million calls a year. The mailing address for the Atlanta Public Affairs office is: Regional Public Affairs Office, Social Security Administration, 61 Forsyth St. SW Suite 23T29, Atlanta, GA,  30303-8907.

Where Do I Start?

Make an Appointment

There is no system to reserve spots online, and if you show up without one, you will likely have a long wait. In many cases, however, you can file your entire claim online. Depending on your type of claim, you may be required to go to your local SSA. To make an appointment, call (800) 772-1213 between 7:00am and 7:00pm, or for TDD, call (800) 325-0778. Once your appointment is secured, make sure you have the proper documents for your visit. Although you can walk-in without an appointment, your wait could be significantly longer. If you have no choice, arrive early to avoid a long line. 

What do I Need to Bring? 

  1. your Social Security card (or a record of your number)
  2. your original birth certificate or other proof of birth (You may also submit a copy of your birth certificate certified by the issuing agency)
  3. proof of U.S. citizenship or lawful alien status if you were not born in the U.S. (more info)
  4. a copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; and 
  5. a copy of your W-2 form(s) and/or self-employment tax return for last year.


When you make your appointment, you can choose your location--based on what’s more efficient for you. If parking or handicap status makes transportation more difficult, one location may be easier for you than the other. Make sure you account for potential traffic, parking time, and getting through security when you leave for your appointment. Being early will minimize your potential stress in an already stressful situation. Here’s what you need to know about each location. 

Although there are multiple SSA offices throughout Atlanta, there are two primary offices for hearings. If you’re scheduled for a hearing regarding your benefits, you’ll need to be at either the Camp Creek location or downtown. Your attorney will provide you with all the details you will need regarding which location. Here is some further information to make attending your hearing a smooth process. 

Hearing Office Locations:

Camp Creek

3800 Camp Creek Parkway,

Building 2400, Suite 122

Atlanta GA, 30331

The window below the 2400 numerals that mark the building is clearly marked “Social Security Administration, Suite 122”.

Parking for both handicap spots and regular spots are plentiful in the parking lot in front of building 2400.

Security guards will instruct you where to go.

Check in at the kiosk, where you are given a number.

Listen for your number--you don’t want to miss your appointment while waiting.


401 Peachtree Street NW, Suite 2860

Atlanta GA, 30308

The downtown office is located in the Peachtree Summit Federal Building, at the corner of Ivan Allen Jr Blvd and W Peachtree St. If taking Marta, get off at the Civic Center Station. Disabled individuals may be dropped off at the main entrance. 

Building is clearly marked as “401 West Peachtree” facing Peachtree Street, and “Peachtree Summit Federal Building” facing Alexander Street.
Parking is not free. There are both parking garages and parking lots nearby.

Security is on the ground floor, and the office is on the 28th floor.
Security guards will instruct you where to go once you arrive on the 28th floor.

Check in at the kiosk, where will be given a number.
Listen for your number--you don’t want to miss your appointment while waiting.

Once your number is called, you will have the opportunity to meet with a representative who will attend to your business. Explain your case and make sure you bring all pertinent documents. 

We know that visiting an Atlanta Social Security office can be an intimidating experience, and we’re here to help. If for some reason your claims are denied or you are unsure of your rights, please contact us directly. Our goal is to help you navigate the sometimes difficult and confusing task of you Social Security claim. It’s what we do best.

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